Service Standards

What can you expect from us?

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Timely intervention – same-day survey if required

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Immediate instigation of loss-mitigating measures

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Qualified preliminary advice with a recommended reserve within 24 hours of survey

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Monitoring of claim situation (co-ordination of necessary repair work and/or clean-up operations, assessment of cost effectiveness etc.)

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Clarification of legal issues in conjunction with associate lawyer

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Prompt issuing of claim report – also in English, French or Russian if required